Returns

We want you to feel confident and comfortable in your Tekaï pieces. If your order is not quite right, we’re here to help.

Items may be returned within 14 days of delivery for a refund, exchange or store credit.

To be eligible for return, items must be:

Items that do not meet these conditions may be declined and returned to the sender.

To initiate a return, please email support@tekai.com.au with:

Our team will provide return instructions.

Once your return request has been approved, we will provide the return address and detailed instructions via email.
Please do not send items back without prior approval, as we may be unable to process your return.

We are happy to exchange your item for another size or style, subject to availability.

If your preferred item is unavailable, we will provide a refund or store credit.

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as Tekaï is not responsible for lost return parcels.

Once your return is received and inspected, we will process your refund to the original payment method.

Please allow 3–5 business days for the refund to appear in your account, depending on your payment provider.

If you choose store credit, it will be issued via email and valid for future purchases.

Items marked Final Sale or purchased during specific clearance events cannot be returned or exchanged for change of mind.

If a Final Sale item is faulty, we will provide a remedy in accordance with Australian Consumer Law.

If you receive a faulty, damaged or incorrect item, please email support@tekai.com.au with photos and your order number.

We will prioritise a repair, replacement or refund in line with your rights under Australian Consumer Law.

We accept change of mind returns within the 14-day return period provided items meet return eligibility requirements.

Nothing in this policy limits your rights under Australian Consumer Law.

For any return enquiries, please contact support@tekai.com.au

Thank you for choosing Tekaï.